How to restore your files?
1. Take your NAS device offline.
2. Make a backup of your encrypted data.
3. Start the decryption via the Web interface of the NAS or download the Emsisoft decrypter here.
Why is my decryption key not found?
Unfortunately we could not get all the keys.
How to prevent this from happening again?
- Apply security patches automatically on your device.
- Do not to connect your device to the internet, unless you really need to.
- Follow the security instruction for QNAP